DeutschReturns and exchanges at Leatheroverstock.com
Despite the high quality of the items we offer, it can sometimes happen that you receive an item that is not quite to your liking. In that case you can return or exchange the item, together with you we will look for an appropriate solution.
Should it happen that you receive an article which is not in good condition, we ask you to notify the customer service and then return the article within the trial period of 30 days together with the invoice.
Products 30 days respect
For all your orders at Leatheroverstock.com there is a trial period of 30 days. The trial period starts on the day you have your products in your possession. Within this period you may judge the product and look at it (but not use it). Is the ordered product not quite to your liking? Then you can register it within the trial period of 30 days as a return and you have another 30 days to send it back. After the trial period of 30 days you become the final owner of the products. After this trial period, the products can no longer be taken back by us.
After receiving your order always check if the product is delivered complete and undamaged. If it is incomplete or damaged, please contact us as soon as possible. We will then look with you for an appropriate solution.
Returning an item
Is the ordered item not quite to your liking? Then you can return the undamaged and unused items under certain conditions. The cost of return shipment from home to Lederstore is for your own account. If you want to return an item you can use the return form or contact us directly.
Return via postal agency
You can send the item via a postal agency (PostNL). Keep in mind that returns are at your own risk. This means that Leatheroverstock.com is not responsible for damage or loss of the returned items during transport, etc. Always ask for a tracking code at your postal agency and keep it safe.
The following conditions must be met for an item to be returned:
- within the 30-day trial period;
- The article must be complete;
- If possible in the original condition and (factory) packaging;
Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation in value of the product on to you. So please treat the product with care and make sure it is well packed when returning.
After the article is received by us, it will be checked. The paid amount will, after final confirmation of the return, within the refund period of 14 days will be refunded to your account.
A return should be sent to the address below (no visiting address):
LS Warehouse
Grotestraat 32
5836 AG Sambeek
The Netherlands
Do not send packages, etc. cash on delivery, these cannot be accepted.
Exchanging an item
The exchange of an item for an item in a different size or color, counts as a new order. You return your previous order within the trial period of 30 days and then order the desired item through the same ordering steps. For sending the new items we charge shipping costs.
If an item must be exchanged due to a mistake by Leatheroverstock.com, the costs are for our account.
Received the wrong article?
If you have received an incorrect item please contact the customer service of Leatheroverstock.com as soon as possible. We will work with you to find an appropriate solution.